Refund policy
RIGHT OF WITHDRAWAL / COOLING-OFF PERIOD
The sale of products through the website is RESERVED EXCLUSIVELY for professional customers, companies, resellers and VAT-registered entities. Sales are not made to final consumers, namely to persons falling within the definition of consumers provided for by Article 3 of the Italian Consumer Code (Legislative Decree No. 206 of 06/09/2005).
Therefore, NO right of withdrawal/cooling-off period is provided for any purchases made through the website, which is not subject to the provisions of EU Directive 2023/2673.
COMMERCIAL RETURNS
If the User no longer requires the purchased product and/or has placed an incorrect order, the User is entitled to submit a return request. Any requests for the return of Products must be submitted, no later than 14 calendar days from the date of delivery of the product, to the email address ordini@anycomm.it.
After carrying out the necessary checks, the Company reserves the right, in any case, to accept or reject the return at its sole discretion. In the event of acceptance, the Company shall send the relevant RMA code (Return Merchandise Authorization), and the User may ship the product to the Company at the User’s own expense. Returned Products must mandatorily be in fully intact functional and aesthetic condition and complete with their original packaging. The RMA code must be clearly identifiable.
Upon receipt of the product, the Company shall examine it in order to verify that it is the product sold and that it complies with the original conditions of sale. Returns that are clearly damaged, altered, modified or tampered with, or WITHOUT the original packaging, shall not be accepted.
Products that, at the time of purchase, were indicated as NOT immediately available, or that were purchased following a request for a specific quotation for particular products/quantities, or for products not included in the online catalogue, or following direct contact with the sales department, as well as digital or customized products, shall not be accepted for return.
The User shall also bear any charges or expenses quantified by the Company, including following receipt and inspection of the returned Product, by way of example and without limitation, for: administrative handling, restocking, depreciation of the Product, transport costs, customs duties and collection fees.
The Company shall make any refund within 30 (thirty) days from receipt of the return.
The Company assumes no liability for any advice or suggestions that may be provided to the User in relation to the purchase and selection of Products. The provision of Services requires the Customer’s full cooperation. If the latter provides the Company with incorrect or incomplete information, the Company shall not be liable for the accuracy of the data on which its performance and the Service itself are based.